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terms & conditions

Effective Date: 7/22/2026

By purchasing or booking services with Kanako Lifestyle, the client agrees to the Terms & Conditions outlined below. Work will begin only after the required payment (full payment or the 50% non-refundable deposit, depending on the service) and 100% of required project content details have been received via email. Final project delivery and Wix ownership transfer will not be executed until the remaining invoice balance has cleared in full.
 

2. Scope of Work

All services are strictly limited to the package selected at the time of purchase. Each service includes only what is listed in its official description. No additional pages, features, or custom requests are included outside the selected package. Any work beyond the agreed scope will require a service upgrade or additional payment. Kanako Lifestyle operates under a structured service system to ensure clarity, consistency, and fairness for all clients.

3. Client Responsibilities
 

Clients are responsible for providing all required materials, including:

  • Completed payment (full payment or deposit, depending on service)

  • Finalized written copywriting/text for all sections and pages

  • High-resolution images, logos, and branding materials (if available)

  • Accurate business details and necessary platform access information
    Work will not officially begin until all required materials are submitted as a complete package. Delays in communication or missing content will result in a postponement of your project schedule.
     

4. Revisions

Each package includes a set number of revision rounds as stated in the service description. Revisions include minor edits (text updates, image swaps, small visual adjustments). Major structural layout changes or full page redesigns are not included in standard revision rounds. Additional revisions beyond the included amount will require extra flat-rate payments.

5. Turnaround Time

Delivery timelines vary by service:

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  • Same-Day Landing Page Service: Available for booking requests submitted between 7:30 AM – 2:00 PM EST. However, all text, logos, and images must be successfully submitted via email by 8:30 AM EST on the morning of your booking for guaranteed same-day delivery. Submissions received after 8:30 AM EST will slide to the next business day's queue.

  • Standard & Full Website Builds: A projected timeline window will be provided at the start of the project. Delays caused by late client communication or missing content files are not included in turnaround times.

6. Service & Platform Limitations 

Core web design, website redesign, and monthly maintenance services are strictly limited to the Wix and Wix Studio platforms. Unless explicitly stated in your package text, services do not include:

  • Copywriting, text editing, or content creation

  • Logo creation or graphic brand identity design

  • Advanced functionality (such as complex e-commerce configurations, memberships, or custom third-party integrations) unless purchased as a separate "Functional Addition"

  • Ongoing website management or digital marketing management

7. Website Redesign Services

Redesign services apply only to existing websites and are limited to the selected package scope. Redesigns focus on improving and optimizing existing structure and content. New pages or expanded features are not included unless specified. Additional functionality requires a separate service upgrade.

8. Maintenance, Support & Tech Diagnostics

  • Monthly Maintenance Plans: These are ongoing support subscriptions ($150/month) covering minor content updates, routine site checks, and basic upkeep. Unused maintenance hours expire at the end of each calendar month and do not roll over.

  • Tech Troubleshooting: Single-issue fixes are billed as flat rates per individual issue.

  • Deep Technical Diagnosis: The flat-rate fee covers the comprehensive framework audit and the delivery of a Fix Strategy Report. It does not include the physical execution of the recommended website repairs, which must be quoted separately as flat-rate service additions.

  • Non-Wix Troubleshooting: For sites hosted outside of Wix, troubleshooting is strictly limited to a 45-minute live screen-share consultation where the Designer advises on solutions externally. The Designer will not log into or edit non-Wix platforms.

9. Payment Terms

Payment structure depends on the service selected:

  • Fixed-Price Services & Single Tasks (including same-day services, templates, one-time fixes, and feature/functional additions): Full payment is required upfront at checkout.

  • Custom Projects & Multi-Page Builds: A 50% non-refundable deposit is required to secure your design window and begin work. The remaining 50% balance must be paid and cleared in full before final delivery and the official Wix Site Transfer.

10. Cancellations & Refunds

Due to the nature of digital services:

  • All payments are non-refundable once design labor has begun.

  • Deposits are strictly non-refundable as they secure dedicated time and scheduling blocks on the Designer's calendar.

  • If a project is mutually canceled halfway through production, the 50% deposit is retained by Kanako Lifestyle for work completed, and the final 50% balance is waived.
    Kanako Lifestyle reserves the right to cancel projects due to a total lack of communication, excessive delays in required materials, or repeated scope violations.

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11. Final Agreement

By submitting payment and project details, the client agrees that they understand the selected service and its scope, that all work is limited to that scope, that additional requests require additional payment or upgrades, and that they are entering a professional, legally binding agreement with Kanako Lifestyle.

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12. Contact

For any questions or concerns regarding these terms, please use the contact page on the website.

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