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Technical Gear Illustration

 Troubleshooting + Optimization

If something on your website isn’t working properly, I offer fast, focused troubleshooting to identify and resolve the issue. From broken layouts to slow performance or non-functioning features, I help get your site back on track and running efficiently.

tech troubleshooting + optimization

Light technical support to diagnose and resolve/advise website performance issues, speed problems, or basic tech errors. This is for situations where something isn’t working correctly and needs troubleshooting. 

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Pricing:

  • Basic troubleshooting session (Guided/nonguided) 75$ per issue

  • Performance/speed optimization $150 flat rate

  • Deep technical diagnosis $250 flat rate

Basic Troubleshooting 75$ per issue

This is for identifying and fixing minor website issues such as errors, broken elements, or features not working as expected. 

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Includes:

  • Guided or non-guided issue walkthrough

  • Quick diagnosis of website problems

  • Help interpreting what’s going wrong

  • Basic direction on next steps

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Platform-Based Problem Solving:

  • Wix Sites (Unguided): I log directly into your Wix backend to diagnose and fix your layout or structural issue independently.

  • Non-Wix Sites (Guided): A detailed guide is given to help you fix the problem step by step after my evaluation on the site.

Performance Optimization $150 flat rate

This is for improving website speed, responsiveness, and overall performance to create a smoother user experience. 

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Includes:

  • Speed and performance analysis 

  • Breakdown of performance issues 

  • Tailored improvement recommendations

  • Optimization action plan

Deep Technical Diagnosis $250 flat rate

This is for diagnosing complex website issues, uncovering root technical problems, and providing a clear plan for resolution and improvement. 

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Includes:

  • Full site audit (technical + structural review)

  • Identification of deeper underlying issues

  • UX + performance + structural analysis

  • Comprehensive fix strategy/report

PLEASE NOTE: All troubleshooting and optimization tiers are billed as fixed, flat-rate services, with payment collected via a standard 50/50 split (50% upfront deposit / 50% upon completion). The Deep Technical Diagnosis tier provides a comprehensive site framework audit and a strategic fix report; the hands-on execution of any structural rebuilds, page restructurings, or custom features recommended within that report are not included and will be quoted separately as a flat-rate project scope.

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